Home | Business
They say that you never get a second chance to make a good first impression and this is very true. This rule applies very much to products you sell on eBay and if you want good feedback and repeat sales you need to work on making a good first impression. In reality it is not you that has to create the right first impression it is the product that you have sent out. After placing an order a purchaser will normally have one of two feelings. Some suffer from what is called buyer’s remorse, having made the purchase they worry if they have done the right thing and whether what they have bought will be exactly what they expected. Other buyers feel a sense of intense excitement and can hardly wait for their purchase to arrive. Needless to say the longer it takes for their purchase to arrive the more worried the one group will become and strangely enough the less excited will be the other. So the first rule is to dispatch sold items as quickly as possible. Also use the fastest practical method available. The extra cost of sending something by first class mail can reap considerable rewards in the shape repeat orders and good feedback. I notice in my feedbacks one of the most common comments is regarding the speedy delivery customers do notice and appreciate this. You should also pay some regard to the wrapping and packaging g that you use to ship an item. It is hardly likely to create a favourable impression if you use dirty or torn paper as wrapping. I have even been in the queue in the post office and seen an eBay seller sending out items wrapped in a black bin bag. There are plenty of suppliers of packaging materials offering their products on eBay so there is really no excuse for shoddy packaging. If you are serious about building your business you should include more in any package that you send out than just the purchased item. A letter thanking your customer for their business and possibly details of other items you have on offer. One good idea is to offer a discount, say 10% if they purchase something either from the offer sheet or if you have one (and you should) your web site. You can easily afford to do this because for this sale you will not have to pay any eBay listing or final valuation fees.
Article Source: http://articledepot.info
Wherever you are in the world to learn how eBay is changing and how you can build a profitable www.ukauctionline.co.uk>”>Online Auction Business visit <www.ukauctionline.co.uk>
Please Rate this Article
5 out of 54 out of 53 out of 52 out of 51 out of 5
Not yet Rated
